Care Compass
Aged care can be overwhelming, but you don’t have to navigate it alone. Care Compass, powered by Sistability, is here to help seniors and their families understand, access, and manage the aged care system with ease.
What is Care Compass?
Care Compass is a private-pay service designed to support older Australians and their families through every step of the aged care journey. From applying for a Home Care Package (HCP) to choosing the right provider and coordinating services, we take the stress out of the process so you can focus on what matters most—your well-being.
How Care Compass Can Help You
Your personal guide through the aged care maze—before your Home Care Package is approved.
Care Compass is here to support older Australians and their families from the moment aged care becomes a conversation. We help you understand the system, take the right steps, and make confident decisions—without the stress, confusion, or endless phone calls.
We step in before your Home Care Package is approved, giving you the clarity and confidence to move forward.
Understanding Aged Care & Planning Ahead
Personalised advice tailored to your situation
Help understanding aged care pathways and funding options
Step-by-step guidance through the My Aged Care and ACAT assessment process
Support with your Home Care Package (HCP) application
Clear explanations of funding levels and what they mean
Navigating Choices with Confidence
Tips for preparing for your ACAT assessment
Understanding what supports are available while you're waiting for a package
Advice on whether you need urgent interim help—and how to get it
Information on HCP providers so you’re ready when your package is approved
Why Families Choose Care Compass
Cuts through the overwhelm—know exactly what to do and when
Saves you hours of research and guesswork
Provides a calm, compassionate expert to walk alongside you
Ideal for busy families supporting loved ones from a distance
Trusted by families across Northern Rivers and beyond
Once your Home Care Package is approved, Sistability can step in as your chosen provider, offering in-home services and care coordination through our Guided Support option in partnership with Trilogy Care.
Free 15-Minute Consultation
Not sure where to start? Book a free 15-minute phone consultation with one of our experts to get an overview of your options and how Care Compass can help.
Call us on 1300 131 096 or drop in and see us during business hours at our Ballina office. We are located at 2/85 Tamar Street, Ballina (entrance via Moon Street).
Our Consultation Options
Discovery Session (Paid)
For a more in-depth discussion, our 1-hour discovery session provides detailed guidance tailored to your situation, including:
Understanding Home Care Package eligibility
Assistance with ACAT assessments
Provider selection & care coordination options
Personalised advice on your next steps
Disclaimer: Care Compass provides general information and support to help seniors and their families navigate the aged care system. While we aim to offer accurate and up-to-date guidance, we do not provide legal, financial, or medical advice, and outcomes may vary based on individual circumstances. Clients are encouraged to seek independent professional advice where appropriate. Sistability and Care Compass are not responsible for decisions made based on the information or guidance provided through this service.
Comprehensive Support for Your Aged Care Journey
We understand that navigating the aged care system can be complex and overwhelming. That’s why, following a Discovery Session with us, we offer a range of support services tailored to assist you and your family every step of the way.
To learn more about our quoted services, click on the arrows below.
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We can help you fill out the application form for assessment, ensuring all information is accurate and complete. Our team can also liaise with My Aged Care on your behalf to ensure a smooth application process and avoid any delays.
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We’ll assist you in gathering necessary documents, understanding the different types of assessments (RAS or ACAT), and preparing you for a successful My Aged Care assessment.
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When it's time for your aged care assessment, we can attend the assessment with you, advocating on your behalf to ensure your needs are clearly communicated. We provide valuable insights on what the assessor is looking for and help you express any specific concerns or preferences to ensure the assessment reflects your true needs and circumstances.
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Once you understand your assessment outcome, we assist in selecting the right service providers for your specific needs. We help you compare providers, understand costs, and review service agreements, ensuring a smooth and hassle-free onboarding experience.
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Assistance with the appeals process if you disagree with the assessment outcome or if a reassessment is required due to changes in circumstances.
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If you require help with something else during your aged care journey, get in touch with us and we'll see how we can help!
Want More Info?
No problem. Reach out to us if you require further information and we’ll be in touch to answer any questions you may have.
Why Choose Sistability’s Care Compass Program?
Navigating the aged care system can be overwhelming, but Sistability’s Care Compass Program is here to provide expert guidance and support. Here’s why you should choose us:
End-to-End Support
From eligibility checks to provider selection and reassessment support, we cover every step of the aged care process to make it easier for you.
Flexible Options
Choose between in-home consultations or convenient online sessions via Zoom, allowing you to get the support you need in the way that suits you best.
Personalised Approach
We understand that every situation is unique. That’s why we provide tailored advice based on your specific needs and circumstances.
Trusted by Families
Our reputation for reliability and care speaks for itself. We are dedicated to providing high-quality support and building lasting relationships with our clients.
Expert Guidance
Our experienced Care Compass Advisors offer knowledgeable advice on government-funded and private care options, ensuring you receive the most accurate and helpful information.
Peace of Mind
With our professional guidance, you’ll feel confident and empowered to make informed decisions, knowing you’re not alone in this journey.
Want to learn more?
Visit our Resources Page for helpful links, government guides, and expert advice on navigating aged care services.