Care Compass
Aged care can be overwhelming, but you don’t have to navigate it alone. Care Compass, powered by Sistability, is here to help seniors and their families understand, access, and manage the aged care system with ease.
What is Care Compass?
Care Compass is a private-pay service designed to support older Australians and their families through every step of the aged care journey. From applying for a Home Care Package (HCP) to choosing the right provider and coordinating services, we take the stress out of the process so you can focus on what matters most—your well-being.
How Care Compass Can Help You
We offer a range of cleaning services to suit different needs and preferences:
Understanding Aged Care & Home Care Packages
Guidance on how the aged care system works
Step-by-step support through the ACAT assessment process
Help applying for a Home Care Package (HCP)
Understanding funding levels & what services you can access
Choosing the Right Provider & Services
Help comparing Home Care Package providers
Onboarding with Trilogy Care, our trusted HCP partner
Choosing between Self-Managed or Guided Support (Self-Managed Plus)
Assistance in switching to a new provider if needed
Coordinating Your Care & Services
Care planning & ongoing management of services
Coordinating Sistability’s in-home services (cleaning, gardening, and support)
Liaising with external providers for additional services under HCP
Reducing the admin burden so you can enjoy quality care
Our Consultation Options
Free 15-Minute Consultation
Not sure where to start? Book a free 15-minute phone consultation with one of our experts to get an overview of your options and how Care Compass can help.
Call us on 1300 131 096 or drop in and see us during business hours at our Ballina office. We are located at 2/85 Tamar Street, Ballina (entrance via Moon Street).
Discovery Session (Paid)
For a more in-depth discussion, our 1-hour discovery session provides detailed guidance tailored to your situation, including:
Understanding Home Care Package eligibility
Assistance with ACAT assessments
Provider selection & care coordination options
Personalised advice on your next steps
Want More Info?
No problem. Reach out to us if you require further information and we’ll be in touch to answer any questions you may have.
Comprehensive Support for Your Aged Care Journey
We understand that navigating the aged care system can be complex and overwhelming. That’s why, following a Discovery Session with us, we offer a range of support services tailored to assist you and your family every step of the way.
To learn more about our quoted services, click on the arrows below.
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We can help you fill out the application form for assessment, ensuring all information is accurate and complete. Our team can also liaise with My Aged Care on your behalf to ensure a smooth application process and avoid any delays.
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We’ll assist you in gathering necessary documents, understanding the different types of assessments (RAS or ACAT), and preparing you for a successful My Aged Care assessment.
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When it's time for your aged care assessment, we can attend the assessment with you, advocating on your behalf to ensure your needs are clearly communicated. We provide valuable insights on what the assessor is looking for and help you express any specific concerns or preferences to ensure the assessment reflects your true needs and circumstances.
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Once you understand your assessment outcome, we assist in selecting the right service providers for your specific needs. We help you compare providers, understand costs, and review service agreements, ensuring a smooth and hassle-free onboarding experience.
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Assistance with the appeals process if you disagree with the assessment outcome or if a reassessment is required due to changes in circumstances.
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If you require help with something else during your aged care journey, get in touch with us and we'll see how we can help!
Why Choose Sistability’s Care Compass Program?
Navigating the aged care system can be overwhelming, but Sistability’s Care Compass Program is here to provide expert guidance and support. Here’s why you should choose us:
End-to-End Support
From eligibility checks to provider selection and reassessment support, we cover every step of the aged care process to make it easier for you.
Flexible Options
Choose between in-home consultations or convenient online sessions via Zoom, allowing you to get the support you need in the way that suits you best.
Personalised Approach
We understand that every situation is unique. That’s why we provide tailored advice based on your specific needs and circumstances.
Trusted by Families
Our reputation for reliability and care speaks for itself. We are dedicated to providing high-quality support and building lasting relationships with our clients.
Expert Guidance
Our experienced Care Compass Advisors offer knowledgeable advice on government-funded and private care options, ensuring you receive the most accurate and helpful information.
Peace of Mind
With our professional guidance, you’ll feel confident and empowered to make informed decisions, knowing you’re not alone in this journey.
Want to learn more?
Visit our Resources Page for helpful links, government guides, and expert advice on navigating aged care services.