Sistability + Trilogy Care

Sistability has partnered with Trilogy Care—a leading national Home Care Package (HCP) provider—to offer you the perfect blend of flexibility and personalised support.

With Trilogy Care handling the HCP administration and Sistability providing local care coordination, you can enjoy the freedom of self-management—without the overwhelm.

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What Does This Mean for You?

When you choose the Self-Managed PLUS option through Trilogy Care:

You stay in control of your budget and service choices.
You receive on-the-ground support from Sistability’s local team in Ballina.
We help you find, coordinate, and manage services—even if they’re not delivered by Sistability.

You get the benefits of self-management plus the peace of mind that comes with having a local care team by your side.

How It Works

Trilogy Care:

Handles your HCP administration, funding, and compliance.

Sistability:

Supports you locally by coordinating your care and services.
Helps you choose and manage service providers.
Offers our own in-house team for cleaning, gardening, and in-home support (optional).
Works with any other providers you prefer—your choice, your care.

Who Is the Self-Managed PLUS Option Best For?

This option is ideal if:

You want to get more value from your package without high admin fees.
You don’t have the time or capacity to find, book, and manage services.
You want someone local you can talk to—who knows the region and its resources.

Compare Your Options

Not sure which approach is right for you? Here's a side-by-side comparison to help you decide:

  
    Self-Managed (15%)
    Guided Support (Self-Managed PLUS - 26%)
  
    You arrange services & providers
    Yes
    No – Sistability handles it for you
  
    Sistability coordinates cleaning, gardening & in-home support
    Optional – You arrange it
    Yes – Sistability manages it
  
    Coordination of external providers (e.g., nursing, allied health)
    No – You must arrange this
    Yes – Sistability liaises with all providers
  
    You handle admin & budgeting
    Yes
    No – Sistability manages it
  
    Care coordination & package management fee
    15% (Trilogy Care Fee)
    26% (Trilogy Care Fee – Includes Sistability Care Coordination)
  
    Support for setting up and reviewing your care plan
    No – You manage everything
    Yes – Dedicated Sistability Care Coordinator

Why Choose Sistability?

We’re local—with a walk-in office in Ballina.
We understand the Northern Rivers community.
We have strong relationships with service providers in the area.
Our team is compassionate, experienced, and trained to support older Australians.
We don’t just coordinate—we care.
No setup fees, daily fees, or exit fees

Home Care Package Funding & Costs

Understanding how much support you can receive under a Home Care Package (HCP) is essential for planning your care. Below are the funding details and expected support hours based on Sistability's $75/hour rate.

Self-Managed (15% Fee)

	Level 1	Level 2	Level 3	Level 4
Home Care Package Subsidy	$204	$360	$784	$1,189
Care Management Fee	$30	$54	$117	$178
Basic Daily Fee	None	None	None	None
Estimated Support Hours	2.32 hrs	4.08 hrs	8.89 hrs	13.48 hrs
Care Coordination	No	No	No	No

	Level 1	Level 2	Level 3	Level 4
Home Care Package Subsidy	$408	$720	$1,568	$2,378
Care Management Fee	$60	$108	$234	$356
Basic Daily Fee	None	None	None	None
Estimated Support Hours	4.64 hrs	8.16 hrs	17.78 hrs	26.96 hrs
Care Coordination	No	No	No	No

	Level 1	Level 2	Level 3	Level 4
Home Care Package Subsidy	$10,687	$18,793	$40,905	$62,013
Care Management Fee	$1,603	$2,819	$6,136	$9,302
Basic Daily Fee	None	None	None	None
Estimated Support Hours	121 hrs	251 hrs	467 hrs	703 hrs
Care Coordination	No	No	No	No

Guided Support (Self-Managed PLUS - 26% Fee)

	Level 1	Level 2	Level 3	Level 4
Home Care Package Subsidy	$204	$360	$784	$1,189
Care Management Fee	$53	$93	$203	$309
Basic Daily Fee	None	None	None	None
Estimated Support Hours	2.02 hrs	3.56 hrs	7.74 hrs	11.73 hrs
Care Coordination	Yes – Sistability	Yes – Sistability	Yes – Sistability	Yes – Sistability

	Level 1	Level 2	Level 3	Level 4
Home Care Package Subsidy	$408	$720	$1,568	$2,378
Care Management Fee	$106	$186	$406	$618
Basic Daily Fee	None	None	None	None
Estimated Support Hours	4.04 hrs	7.12 hrs	15.48 hrs	23.46 hrs
Care Coordination	Yes – Sistability	Yes – Sistability	Yes – Sistability	Yes – Sistability

	Level 1	Level 2	Level 3	Level 4
Home Care Package Subsidy	$10,687	$18,793	$40,905	$62,013
Care Management Fee	$2,778	$4,886	$10,635	$16,123
Basic Daily Fee	None	None	None	None
Estimated Support Hours	107 hrs	233 hrs	405 hrs	611 hrs
Care Coordination	Yes – Sistability	Yes – Sistability	Yes – Sistability	Yes – Sistability