Aged Care Support

Navigating aged care services can feel overwhelming, but Sistability is here to make the process simple. Whether you're just getting started or already have a Home Care Package (HCP), we can help you access the support you need to live comfortably and independently at home.

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Where Are You In Your Aged Care Journey?

I’M JUST STARTING TO EXPLORE MY AGED CARE OPTIONS

I NEED HELP APPLYING FOR GOVERNMENT FUNDING

I HAVE A CHSP PACKAGE BUT I NEED MORE HELP AT HOME

I’M APPROVED FOR A HOME CARE PACKAGE (HCP) & NEED A PROVIDER

I WANT TO SWITCH PROVIDERS

I’M UNSURE & WOULD LIKE TO SPEAK TO SOMEONE

I’m self-managed and looking for…

A CLEANER

A GARDENER

IN-HOME & COMMUNITY SUPPORT

How We Can Help

We provide practical, reliable services to help seniors maintain a safe and clean home environment. We also offer Guided Support services to assist with managing your Home Care Package under our ‘Self-Managed PLUS’ option.

We can onboard you directly! If you have received your HCP approval letter, we can connect you with Trilogy Care, our trusted partner, and help you access your Home Care Package without delay. While waiting for funding, you can still use our services as a private-pay client.

Am I Eligible?

Try our self-assessment quiz to check if you are eligible for HCP

Our Aged Care Services

We offer a range of services tailored for seniors receiving a Home Care Package or paying privately.

Aged Care Navigation Service (Care Compass)

Understanding and accessing aged care services can be confusing. Care Compass helps seniors and their families navigate the aged care system with confidence.

  • Assistance with My Aged Care and Home Care Package applications

  • Support in understanding funding options

  • Guidance in choosing the right aged care services

Home Care Package (HCP) Support

Helping you manage your Home Care Package and services with our Self-Managed and Guided Support (Self Managed PLUS) options.

  • Guided support for organising care

  • Assistance with service bookings

  • Ongoing support for package management

Cleaning Services

A clean and well-maintained home is essential for your comfort, safety, and well-being. Our professional cleaning services ensure your home stays fresh and hygienic.

  • Regular home cleaning

  • Spring cleaning

  • Specialised cleaning

Plus these professional services for Self-Managed & Self-Managed PLUS clients…

Gardening Services

Keeping your outdoor spaces safe and beautiful with expert gardening services.

  • Lawn mowing and edging

  • Garden maintenance and weeding

  • Seasonal garden clean-ups

Home Care Support Services

Extra help with everyday tasks to support independent living.

  • Meal preparation

  • Shopping and errands

  • Companionship and social support

  • The team is so friendly and genuinely concerned about our needs. It’s wonderful how they know what to do and how to do it properly. That’s Gold!

    Judson & Cate (Aged Care Clients)

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Introducing Care Compass

Navigating Aged Care & Getting an HCP

Understanding and applying for a Home Care Package (HCP) can be complex, but Care Compass is here to help. If you’re unsure where to start, our team can guide you through the aged care system and help you access the funding and services you’re entitled to.

How Care Compass Can Help:

  • Understanding Aged Care Services – We explain how HCPs work and what services you can access.

  • Home Care Package Applications – We assist with the My Aged Care process to help you apply for funding.

  • Provider Matching & Onboarding – We connect you with a trusted aged care provider (like Trilogy Care) so you can start receiving services.

  • Ongoing Support & Guidance – We ensure you understand your options and can make informed decisions.

Home Care Package (HCP) Support Options

We understand that managing a Home Care Package can be challenging. That's why we offer two distinct support options to cater to your unique needs:

Self-Managed Support

Take control of your care services with our Self-Managed Support option.

  • Flexibility: You choose and manage your care providers according to your preferences.​

  • Budget Control: Direct oversight of your HCP funds, allowing for personalized allocation.​

  • Independence: Ideal for those comfortable with coordinating their own care services.

Guided Support (Self-Managed PLUS)

Let us handle the complexities while you focus on your well-being.

  • Comprehensive Care Coordination: Our team manages your services, including cleaning, gardening, and in-home support.​

  • Provider Liaison: We communicate with service providers to ensure seamless scheduling and delivery.​

  • Compliance Assurance: Ensuring all services align with HCP funding requirements.​

  • Ongoing Support: We're here to adjust your care plan as your needs evolve.

How to Get Started

Not sure where to begin? We make it easy!

  1. Don’t have a provider yet? If you have received your HCP approval letter, we can onboard you directly through Trilogy Care so you can start receiving services without delay. While waiting for funding, you can use our services as a private-pay client.

  2. Already have a Home Care Package? We work with several Aged Care Providers to provide cleaning and gardening services to HCP recipients. If you are self-managed, you can book directly with us using our online form. Alternatively, simply let your provider know that you wish to use Sistability for your cleaning, gardening, or support needs, and they can book with us on your behalf.

  3. Need HCP support? We provide guided support to simplify the process.

Want to learn more?

Visit our Resources Page for helpful links, government guides, and expert advice on navigating aged care services.

Stay Informed About the Aged Care Landscape

Explore our blog for the latest insights.

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