As a registered NDIS provider, you have the right to make complaints about our services and supports at any time. To make a complaint, you can fill in this Complaint and Feedback Form. It will go to our Complaints Officer.

We will handle your complaint fairly following the steps in our Complaints and Feedback Policy and Procedure.

If you’d prefer to make you complaint in a different way, you can make your complaint:

• by talking with us face-to-face;

• by calling us on the phone;

• through your preferred Augmentative or Alternative Communication device or method;

• by email; or

• by text message.

To protect your privacy, we do not recommend using social media like Facebook, Twitter or Instagram to make a complaint. But, if you make a complaint this way, we will still treat it as a complaint.

To make an anonymous complaint you can leave your personal details out from this form, or, alternatively, direct your complaint to the NDIS Commission (for NDIS Participants) or the Aged Care Quality & Safety Commission (Aged Care clients), via the options below:

A complaint can be made to the NDIS Commission by:

• Phoning: 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged.

• National Relay Service and ask for 1800 035 544.

• Completing a complaint contact form located on the website.

Aged Care Quality and Safety Commission

• Phone: 1800 951 822 (free call)

• Online Complaint Form: Visit www.agedcarequality.gov.au/making-complaint/lodge-complaint to submit a complaint online.

• Mail:

  Aged Care Quality and Safety Commission
  GPO Box 9819
  In Your Capital City

Older Persons Advocacy Network (OPAN)

• Provides free, confidential advocacy services to assist with complaints.

• Phone: 1800 700 600

• Website: www.opan.com.au

Commonwealth Ombudsman

• For complaints related to government-funded aged care services.

• Phone: 1300 362 072

• Website: www.ombudsman.gov.au