Feedback & Complaints

You have the right to provide feedback or make a complaint about our services at any time. We will handle your complaint fairly, following the steps in our Complaints & Feedback Policy and Procedures.

If you’d prefer to make you complaint in a different way, you can make your complaint:

  • by talking with us face-to-face;

  • by calling us on the phone;

  • through your preferred Augmentative or Alternative Communication device or method;

  • by email; or

  • by text message.

To protect your privacy, we do not recommend using social media like Facebook, Twitter or Instagram to make a complaint. But, if you make a complaint this way, we will still treat it as a complaint.

To make an anonymous complaint, you can leave your personal details out from this form, or, alternatively, direct your complaint to the NDIS Commission (for NDIS Participants) or the Aged Care Quality & Safety Commission (Aged Care clients), via the options below:

A complaint can be made to the NDIS Commission by:

Older Persons Advocacy Network (OPAN)

  • Provides free, confidential advocacy services to assist with complaints.

  • Phone: 1800 700 600

  • Website: www.opan.com.au

Aged Care Quality and Safety Commission

Commonwealth Ombudsman

  • For complaints related to government-funded aged care services.

  • Phone: 1300 362 072

  • Website: www.ombudsman.gov.au